FAQ

  • 01. Choosing and customising a box
  • 02. Printing
  • 03. Assembling the boxes
  • 04. Materials
  • 05. Ordering samples
  • 06. Ordering
  • 07. Shipping options
  • 08. Payment methods and discount coupons
  • 09. Returns and exchanges
  • 10. Extra

The shipping cost depends on the type of box, quantity and country of delivery. The amount will appear once you add the products on the cart and enter the delivery details. You can see our conditions here

Free shipping applies on orders between €95 and €300 as long as the order does not include any micro-flute box (description: microchannel), which are shipping boxes, mug boxes... The country of destiny must be Spain (Peninsula), France, Italy, Germany and The UK and a UPS Access Point must be selected.

Note: due to external reasons, the Access Points might be not available some periods of the year. You can see our conditions here.

At Selfpackaging, the more units you order, the more the price per unit decreases. This is the reason why we cannot defray the cost of the shipping, as the price of the boxes is already very tight.

Our production time is 7 working days. In case you need the order urgently, you can use our Express Production option (5 working days), that you can choose during the checkout. Remind that the Express production option does not guarantee an earlier delivery if the order includes printing items. If the order goes outside the EU and customs have to be cleared, the shipping time might increase.These lead times may vary in promotional and high demand seasons.

When your order leaves our factory, you’ll receive an automatic email with order tracking number and the courier service. You can also contact the courier to track the progress of your delivery.

In case you don’t receive this email or have any serious incidences with your order, you can contact us here.

In orders delivered to countries outside the EU, the Spanish VAT (21%) is not included. The taxes or additional charges caused by the customs clearance will always be paid by the customer. In case the customer does not want to pay that charge, Selfpackaging will not be able to refund the order as the courier will not send it back.

The production time is the same as the orders sent to the peninsula: a maximum of 5 working days. From there, it will depend on the transit time of the shipment, which you can check here.