Return conditions

Return conditions

I made a mistake when placing the order or have I changed my mind. Can I return it?

  • At SelfPackaging we accept returns or exchanges within 14 business days of receiving the product. No refunds will be made for less than €20. A discount voucher will be created that you can apply to your next purchase.
    To process the exchange or return, you must follow these steps:
    1.- Go to your order history in your profile on the Selfpackaging website
    2.- Click on the "Return" button on the corresponding order.
    3.- Select the products you wish to return, the quantity, describe the reason for the return, and the refund method. Please note that the discount voucher reimbursement will be made immediately upon receipt of the merchandise and the refund on the account can take up to 14 days to be made.
    4.- Send the returned products properly packed and specifying the order number and contact email to:
    Tribu-3
    C/Thomas Edison 13, 
    08280 Calaf, Barcelona
    No returns will be accepted that are not processed through the website.
    5.- Once we receive the package and check its state, we will proceed to refund the price of the items returned by the same method which the payment was made or by means of a discount voucher if you so choose.

    If you return part of the products of the same order, the amount to be returned will be calculated considering the price of the products acquired at the end, not the total products of the original order.
    The transport costs of the return will always be borne by the customer. We will not accept returns sent using cash on delivery.
    In no case will the amount paid for the delivery of your order be returned once you have been charged
    Under no circumstances can a personalized product be returned.