FAQ

  • 01. Choosing and customising a box
  • 02. Printing
  • 03. Assembling the boxes
  • 04. Materials
  • 05. Ordering samples
  • 06. Ordering
  • 07. Shipping options
  • 08. Payment methods and discount coupons
  • 09. Returns and exchanges
  • 10. Extra

We offer flat rate shipping in the following European countries: Spain (excluding the Canary Islands, Balearic Islands, Ceuta, and Melilla) for €10 taxes included, Mainland France, Italy (excluding Sicily and Sardinia), Germany for €15 taxes included. Depending on the order amount, you can choose UPS access point or home delivery. Countries not included in this list do not have flat rate shipping.

You can see our conditions here

No, we offer flat rate shipping for many EU countries.

Note: due to external reasons, the Access Points might be not available some periods of the year. You can see our conditions here.

Our production time is 7 working days. In case you need the order urgently, you can use our Express Production option (5 working days), that you can choose during the checkout. Remind that the Express production option does not guarantee an earlier delivery if the order includes printing items. If the order goes outside the EU and customs have to be cleared, the shipping time might increase.These lead times may vary in promotional and high demand seasons.

When your order leaves our factory, you’ll receive an automatic email with order tracking number and the courier service. You can also contact the courier to track the progress of your delivery.

In case you don’t receive this email or have any serious incidences with your order, you can contact us here.

In orders delivered to countries outside the EU, the Spanish VAT (21%) is not included. The taxes or additional charges caused by the customs clearance will always be paid by the customer. In case the customer does not want to pay that charge, Selfpackaging will not be able to refund the order as the courier will not send it back.

The production time is the same as the orders sent to the peninsula: a maximum of 5 working days. From there, it will depend on the transit time of the shipment, which you can check here.