FAQ

  • 01. Choosing and customising a box
  • 02. Printing
  • 03. Assembling the boxes
  • 04. Materials
  • 05. Ordering samples
  • 06. Ordering
  • 07. Shipping options
  • 08. Payment methods and discount coupons
  • 09. Returns and exchanges
  • 10. Extra

Most of our boxes do not have a minimum order quantity and you will be able to order up to 2.000 units. In case you enter a quantity below the MOQ, a message will be displayed with the minimum quantity of boxes required. 

Remind that if you want a printed box, you can order up to 250 units through our website. In case you need more units, you can contact us here

To purchase from SelfPackaging, you don’t need to have been previously registered. You can surf our website, choose the gift boxes you want to order and then proceed to purchase without being registered.

Once you’re in the purchasing process, we will ask you for the necessary details for payment, the invoicing and the shipment of your order, at the end of the process you will be registered.

Yes, the prices include the Spanish VAT, which is 21% currently.

For the purchases in the Spanish territory, the VAT charge applies. If the buyer has a EU VAT number or it does not belong to the EU, the purchase will be exempt from tax. Import charges and taxes will be charged to the customer once it arrives at the destination frontier.

In case you have a VAT number and the order is sent to a EU country, you should indicate in when placing the order. You just have to enter the name of the company and then the VAT number field will appear. Please, remind to include the letters referencing your country before writing the numbers.There must be no spaces or hyphens. Example: ES00000000.

Sure, the Internet is a big window to the world and we’ve opened it widely. You can check our delivery rates for national and international deliveries here, with approximated delivery dates.

SelfPackaging has no stock of products, we always produce boxes on request, and for that we need a minimum time of 5 working days, plus shipping time (for more information, please click here).

In case you have a momentary urgency, we try to meet customer requirements in deliveries as efficiently as possible. For that, contact us here indicating the order ference and the matter of urgency, so we can process your order with high priority. However, we can’t guarantee this service, we will try it (specially within our busiest times - November and December).

Remind that the Express production option does not guarantee an earlier delivery if the order includes printing items. You can see more information about our deadlines here.

As we produce against on demand, the orders that are already being processed cannot be cancelled or modified. In case they do not have printing, you can always return the order. You can find how to do that here.

Once you complete the purchase, you will receive an order confirmation email where you will be able to check all the information of the order placed. The invoice will be attached on that email as well. 

If the boxes ordered include printing, you will receive a file with the printing design you have uploaded. If you see any error, please contact us by e-mail or phone call as soon as possible!

If the order goes to Spain, yes it is necessary to include it. If you have a EU VAT number, it will also be necessary if you want to be exempted from the Spanish VAT (21%).