FAQ

  • 01. Choosing and customising a box
  • 02. Printing
  • 03. Assembling the boxes
  • 04. Materials
  • 05. Ordering samples
  • 06. Ordering
  • 07. Shipping options
  • 08. Payment methods and discount coupons
  • 09. Returns and exchanges
  • 10. Extra

The boxes that you will find in this section can be customised with no minimum order requirement and up to 250 units.

To know the price, you just need to choose the quantity, size, colour and click on “Print”. Bear in mind that this option is only avaiblable in the desktop version of our website. You can see on this short video how to use our online design tool.

Using it is a piece of cake!. Once you click on “Design”, the instructions of the tool will appear. Read them carefully! There is important information included. 

Once you click on “Accept”, the design tool will appear. First, you have to name your design. From there, bring your creativity out! you can upload pictures from your computer, enter text and choose fonts, and even use some of our pictures and patterns from the “Library” section. You can see on this video how to use it.

We highly recommend being logged in so the designs can be saved correctly.

Some boxes just allow printing on one side due to technical issues. In case you want a box fully printed and cannot be ordered through our website, you can ask for a quotation here. Minimum 300 units.

Orders that include printing have a lead time of 9 working days (EU countries) and 12 working days (non-EU countries). 

When adding the printed boxes to the shopping cart, please, read the conditions that appear and that have to be accepted. Even though we would love to offer shorter lead times on this type of orders, we cannot guarantee it, this is why choosing express service does not guarantee an earlier delivery.

The colours that can be printed in JUST white ink are these ones: Black, Dark blue, Green, Brown, Burgundy, Metallic bronze and Metallic Anthracite.

Remind that if your logo is white, you have to transform it to black before uploading it, so it will be displayed correctly!

At the moment, we cannot offer this service, although we would love to see all your designs. This is why you will receive the file you have uploaded attached to the order confirmation email. If you see any error, please let us know as soon as possible! Once the order is “In Process” we cannot make any modification or cancellation.

In case you want the same box (same reference, size and colour) but with two different printing designs, you must place two separate orders. If you upload them in the same order, we would just receive one of the designs to be printed on all the units ordered.

The file types that can be uploaded are .JPG and .PNG. We highly suggest that l formato de las imágenes que puedes subir al configurador son .JPG y .PNG. They should have a 300ppp resolution, if not, they will not look good when printed. The colour profile of your images must be RGB, because if they are in CMYK profile, the colours you see on the screen can vary from the colours printed.

If you choose a white box, that background will not be printed. But be careful! If the box chosen is in any other of the colours available and your picture has a white background, it will be printed.